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Fish Insurance

Our Terms of Service

Fish Insurance is a trading style of Fish Administration Ltd. Company Registration no: 4214119 England & Wales.

Fish Administration Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 310172. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting them on 0800 111 6768.
Calls may be recorded for training and monitoring purposes.

Fish Administration Ltd are a credit broker and not a lender in relation to premium finance. We work with a single lender, who is Premium Credit Limited for the purposes of providing finance for our products. We may earn a commission from your finance agreement.

Complaints

If you are unhappy in any way with the products or service you have received from Fish Insurance, our complaints procedure enables you to express your dissatisfaction and have a full understanding of how your complaint will be handled.

If unfortunately you feel our customer service levels have failed to meet your expectations, please contact us:

By telephone: Claims related – 0800 012 6327, other complaints – 0333 331 3900^.
In writing addressed to: The Complaints Officer, 12 Sceptre Court, Sceptre Way, Bamber Bridge, Preston PR5 6AW.

You may refer your Complaint to the Financial Ombudsman Service if we are unable to resolve the issue after the Final Response letter has been issued (this should be issued no later than 8 weeks after your initial complaint).  You can contact the Financial Ombudsman Service by telephone on 0300 123 9123 or visit their website www.financial-ombudsman.org.uk. You may also raise your complaint via the EU Online Dispute Resolution portal at http://ec.europa.eu/consumers/odr/  A copy of the Complaints Procedure is available on request.

© Fish Insurance. All rights reserved.

^Calls to 0333 numbers are usually chargeable at a local rate from both UK landlines and mobile phones. These calls are usually included within network providers’ “free minutes” packages.

 

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