Fish Administration Ltd are a credit broker and not a lender in relation to premium finance. We work with a single lender, who is Premium Credit Limited for the purposes of providing finance for our products. We may earn a commission from your finance agreement.
If you are unhappy in any way with the products or service you have received from Fish Insurance, our complaints procedure enables you to express your dissatisfaction and have a full understanding of how your complaint will be handled.
If unfortunately you feel our customer service levels have failed to meet your expectations, please contact us:
By telephone: Claims related – 0800 012 6327, other complaints – 0333 331 3900^.
In writing addressed to: The Complaints Officer, 12 Sceptre Court, Sceptre Way, Bamber Bridge, Preston PR5 6AW.
You may refer your Complaint to the Financial Ombudsman Service if we are unable to resolve the issue after the Final Response letter has been issued (this should be issued no later than 8 weeks after your initial complaint). You can contact the Financial Ombudsman Service by telephone on 0300 123 9123 or visit their website www.financial-ombudsman.org.uk. You may also raise your complaint via the EU Online Dispute Resolution portal at http://ec.europa.eu/consumers/odr/ A copy of the Complaints Procedure is available on request.