Our comprehensive mobility scooter and powered wheelchair insurance offers peace of mind.
Are you looking to compare holiday insurance for people with medical conditions? Finding it difficult to get cover? Look no further.
Take a closer lookFor people who employ personal assistants (PAs) or for people working as carers or personal assistants (PAs)
Take a closer lookWe offer cover for manual and powered wheelchairs as well as cover for in-home products such as stairlifts, hoists and bath lifts.
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Our comprehensive mobility scooter and powered wheelchair insurance offers peace of mind.
Insurance
from only
£39*per year
Are you looking to compare holiday insurance for people with medical conditions? Finding it difficult to get cover? Look no further.
For people who employ personal assistants (PAs) or for people working as carers or personal assistants (PAs)
Carers
Insurance
For our best cover
call us now on
0333 331 3770
Call for our best price
We offer cover for manual and powered wheelchairs as well as cover for in-home products such as stairlifts, hoists and bath lifts.
Wheelchair & Equipment
Insurance
Call us for a quote on
0333 331 3770
Complaints
Fish Insurance always aim to get things right first time and we are committed to ensuring that we achieve the highest level of service for our customers. If you feel this hasn’t happened, we would like to hear about it so that we have an opportunity to put things right for you and to improve our service in the future. Your complaint will be reviewed promptly and fairly by an independent party to the complaint itself.
How to complain
If you wish to raise a complaint you can contact us by telephone, email or in writing. Details can be found in your policy documentation or by emailing complaints@fishinsurance.co.uk
To help us investigate and resolve your complaint, please provide the following:
Our process
We will promptly acknowledge your complaint and we will try to resolve your complaint immediately. If this is not possible, we will write to you within 5 days informing you whether further investigation is necessary.
In the event that your complaint has not been resolved within 4 weeks of its receipt, we will contact you again and provide an update; the reasons why and the further action we will take.
If following our investigation and response to you, you are not satisfied with the outcome or we do not complete our investigation within 8 weeks, you can refer your complaint to the Financial Ombudsman Services (FOS).
If you receive a final response letter from us and you are dissatisfied with the outcome and you want to contact the Financial Ombudsman Services (FOS) you must do so within 6 months of the date of our final response letter.
Their contact details are shown below, and we will include a copy of the FOS leaflet with our final response letter.
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
www.financial-ombudsman.org.uk
If you have purchased the insurance policy online, you may also raise your complaint via the EU Online Dispute Resolution Portal at http://ec.europa.eu/consumers/odr/
Providing specialist insurance in the UK for forty years, to those with pre-existing medical conditions, mobility issues and disabilities.
Fish Insurance has been rated 9.2 out of 10, from 1349 reviews. Review us on TrustPilot
Fish Insurance is a trading style of Fish Administration Ltd. Fish Administration Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 310172. Fish Administration Ltd is registered in England & Wales. Company Registration Number 4214119. Registered Office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Fish Administration Ltd is part of the PIB Group.